Forum Discussion

Mofi's avatar
Mofi
Joining in
1 year ago

Charged with O2 sim, But i am not received and i got charged.

Hi,

I am escalating my issue as a last resort to seek support.and escalate share my worse experience with your team.

Hope you have all my call records. Kindly check how many time I suffered to get connected to speak with your team.

Issues:

  • I could not see my bills on my Dashboard (I called several time. Last call was 29/11/2024)

     

  • I am charging for O2 sim, But still I am not any sim from O2.(pic attached)

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  • As per Sales person said my total package is 27.99 with O2 sim. (Pic attached)

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  • I canceled my DD due to wrong amount of payment
  • Again you charge me for late payment .

Need your concern and give correct solution and also its giving more mental pressure.

Moreover – On 29/11/2024 – my call was picked up by one your customer service assistant Ms. Gloria. She is very rude and not professional.

 

 

1 Reply

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    1 year ago

    Hi Mofi thanks for posting and welcome to our community.

    Sorry to hear of the poor customer service and billing experience that you've reported. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R