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Discod2024's avatar
Discod2024
Joining in
1 year ago

Charged and never recieved

Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.

Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just became available in my area.

The engineer has gone up the pole to fit the optic cable etc and has told me I have never had fibre optic running into my home from outside or into my home!

I have raised this as a complaint I was just wondering if this has happened to anyone else ?

3 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    1 year ago

    I am assuming you have just had Openreach installed which is a different network to VM's. How did you connect to the Internet up to now? Via a VM hub? 

    • Discod2024's avatar
      Discod2024
      Joining in
      1 year ago

      No I have had youfibre installed and yes was just a hub indoors. The engineer could see there was never any fibre optiv installed.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    1 year ago

    Hi Discod2024 thanks for posting and welcome to our community.

    Sorry to hear that you're unhappy with how your service was connected and sorry to hear that you've had a poor experience that has led to you leaving us.  I would like to take a closer look at your issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R