grayfly
2 years agoJoining in
Changing sign in email address
I am trying to change my Virgin Media sign in email address to my wife's email address.
I tried this online in the account settings and she received an email with a link to log in.
She tried to login but was told the password didn't match. I didn't change the password.
I can still access the account but can't change anything as it states I recently tried to change the log in email
How is this resolved as we appear to be going round in circles?