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grayfly's avatar
grayfly
Joining in
2 years ago

Changing sign in email address

I am trying to change my Virgin Media sign in email address to my wife's email address.

I tried this online in the account settings and she received an email with a link to log in. 

She tried to login but was told the password didn't match. I didn't change the password.

I can still access the account but can't change anything as it states I recently tried to change the log in email

How is this resolved as we appear to be going round in circles?

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi grayfly 👋.

    Thanks for reaching out to us. Apologies for the issues that you are having with your online account and changing the log in details, I am afraid we would not be able to do this for you, we can change the password of the account so that when you confirm the email change, your wife's account should be able to log in to finalise the confirmation of changes. To do this we would need to bring you in for a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina