FCUK
6 months agoTuning in
Changing package online
Hi
I've always changed my package on the phone and so forth. It was then always sorted within 24hrs, or mostly pretty much instantly. Today I did it online, but seems it takes 14days to take affect? When I called in they can't see this 'new package deal' I signed up for. I got a email with order ref number and prior to officially accepting the new package which is basically what I got now just cheaper price, I got contract summary but this was before I accepted.
I'm worried the price stated won't actually go through and why is there a wait? Why on the phone is instant but online it isn't?