Hi,
I am trying to change the email address used for my Virgin Media O2 account. I have access to https://www.virginmediao2.co.uk/identity/id-settings/username and I have been able to enter my new email address. However, when I click on the verification link received at this address, the page says "the verification link is not longer valid". I have tried multiple times already.
Can you please advise?
Kind regards.
Forum TeamHi Terabyte 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear you are having some difficulties getting your email address changed.
Once you have sent yourself the new verification link - have you tried logging in using the updated email address? It may be that the verification emails are not working correctly but the update has completed.
If you can please try logging in, and if it doesn't work, try completing the process again. This time get a screenshot of the fault message you receive when clicking on the link. (We can then use this if we need to raise a ticket with IT for your case.)
We sadly can't help update the email address for VMO2 ID via any of our digital support channels (including this forum) but if you continue to need help, the team on the phone can also get it updated for you. You can reach them via 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111.
Let us know if you need any further help and support! Wishing you all the best. 🌞
Hi,
Thank you for your answer.
I can only login using my old email address. The message I receive when clicking the verification link is: “the verification link is not longer valid” as mentioned before.
Kind regards.
Forum TeamThank you for coming back to us Terabyte 😊
Sorry to see you're still having issues with logging in and with the verification processes 😞
As stated by Molly if you give us a call on 👉Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111.
Our team then can further investigate this for you and raise an IT ticket if needed.
Thank you.
