Forum Discussion

Dotkell's avatar
Dotkell
Joining in
5 months ago

Changing e-mail address

I am currently trying to log into my Virgin media account however I cannot remember the password and I no longer have access to the e-mail account associated with my account therefore I cannot reset my password.

I have sought advice via the help bot however it just advises me to download a name-change form which does not allow you to change e-mail address on the form.

After not having my issue resolved the chat-bot advised me to continue the conversation on whatsapp and wait for someone to contact me, however after three days I have received no response.

I have attempted to phone customer services but cannot get a response as every option to speak to customer services requires a password.

  • Hi Dotkell 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry for any issues resetting the password for your online account.

    I'll be more than happy to assist further.

    Will pop you a PM 📩 now and we can take it from there.

    Speak soon!

  • Thanks for your time via PM Dotkell 

    I've reset the password for you as advised in PM so you should be able to log into the account.

    Let me know how you get on 🙂