I stupidly wrote down my password when I set up my new VM/O2 account and I have lost it. I tried various things that I thought it might be but I exceeded the limit of attempts. How can I set up a new password if I don't know the original one?
Forum TeamHi Lotsofgig 👋
Sorry to hear you are having some difficulties getting logged in to your online account having forgotten the password.
There's instructions on how to re-set this or get signed in on this help page 👉 https://www.virginmediao2.co.uk/help/identity/register-or-sign-in in the drop down section titled 'I've forgotten my password. What should I do?'
Please follow the instructions, and let us know how you get on. Wishing you all the best! 🌞
