Forum Discussion

RachelC76's avatar
RachelC76
Joining in
8 hours ago

Change of email

Hi,

I renewed my contract in September and asked that they change my email address on my account that I have used for the last 20-25 years from an ntlworld.com to a gmail.com email.

The contract for my renewal was sent to both.

I now log in to my VM account with my gmail, and on my profile it shows the gmail email, but when my bill is ready it still goes to my ntlworld email, not my gmail. But I have been getting service emails to my gmail (and not my ntlworld)!

Does anyone know how this can be rectified?

Or, can someone from VM please look in to this and change all future emails to my gmail?

Thanks

Rachel

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi RachelC76 👋.

    Thanks for reaching back out to us, sorry to hear the confusion of your email addresses with your billing have occured. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina