Forum Discussion

SammiBabe's avatar
SammiBabe
On our wavelength
2 years ago
Solved

Change contact number

Hello, I need to change my contact number in my account. I have tried to do this myself, it says it's been updated, but when refreshing, it's still some number that I have never used! Can you a...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi SammiBabe, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with updating the telephone number on your account. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi SammiBabe, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with updating the telephone number on your account. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

leedebs's avatar
leedebs
Joining in
2 years ago

same problem here, tried updating from old landline to mobile, says changed on mine but then when I log back in its the same old number, what to do?

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi leedebs,

    Thanks for posting and sorry to hear you're having some issues your contact number. So I can help I've popped you over a private message.

    Alex_Rm