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dogfishddl's avatar
dogfishddl
On our wavelength
3 days ago

Challenger Rapid Testlab - Volt SIMS Email?

Hi, 

I recently opted to leave virgin at the end of my contract due to price increases.

however I received an offer on 27 August which I accepted online, 

I have volt benefits as I’ve more than one o2 sims,

The order is still in progress but today I received an odd email from websales, redacted version below 

Challenger Rapid Testlab - Volt SIMS (numbers then redacted)


 

 
 
 

Hi there,

 

Thanks for placing your order with Virgin Media. We can see from your details that you have recently contacted Virgin Media to make some changes to your account, therefore we haven't made any additional changes.

 

As you already have our services, any pre-payment that you have made online will not be taken. If you need to speak to anyone regarding the changes to your account, just call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone.

 

Kind regards,

4 Replies

  • dogfishddl's avatar
    dogfishddl
    On our wavelength
    3 days ago

    What the heck does that mean? I’ve checked my account and the order is still in progress? I’m worried they’ve cancelled it? Thanks 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      3 days ago

      Hi dogfishddl 

      Thanks for posting and welcome back to the community. Thanks also for sending the email - this would indicate there are issues with the order. 

      I'll send you a PM now to help.

  • dogfishddl's avatar
    dogfishddl
    On our wavelength
    2 days ago

    Hi, we stalled on the pm messages as it got too late last night, would appreciate a reply today. Thanks 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 days ago

      Hi, we finished at 9pm yesterday and I was not back on until now.

      I'm available until 8.45pm today, let me know when you're free.