Hi,
I recently opted to leave virgin at the end of my contract due to price increases.
however I received an offer on 27 August which I accepted online,
I have volt benefits as I’ve more than one o2 sims,
The order is still in progress but today I received an odd email from websales, redacted version below
Challenger Rapid Testlab - Volt SIMS (numbers then redacted)
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What the heck does that mean? I’ve checked my account and the order is still in progress? I’m worried they’ve cancelled it? Thanks
Forum TeamHi dogfishddl
Thanks for posting and welcome back to the community. Thanks also for sending the email - this would indicate there are issues with the order.
I'll send you a PM now to help.
Hi, we stalled on the pm messages as it got too late last night, would appreciate a reply today. Thanks
Forum TeamHi, we finished at 9pm yesterday and I was not back on until now.
I'm available until 8.45pm today, let me know when you're free.
Hi, everything seems to have stopped with regards to progress on this, I was advised this would be resolved, this was delayed by a member of staff being off shift, but would be sorted within 24 hours from their return. Nothing has happened. This is frankly becoming absurd. The only way to actually get UK contact is via this forum, and without getting personal with people who are trying their best to help, even this method is not working. If this isn’t sorted within 24 hours to my full satisfaction, I’m just going to forget it, join sky stream and move on, at this rate I’m going to have no phone line or internet connection at all. I work away from home for weeks at a time and my family rely on this. Virgins hardware works ok but their customer service setup is nothing short of a joke.
Forum TeamHi dogfishddl 👋 Thanks for returning to this public thread to keep it updated.
Our sincerest apologies for the delay on getting this sorted for you. My colleague who you are currently PMing with will be best suited to get it resolved for you. Feel free to send them a follow up PM in the meantime if you wish.
It may be worth mentioning that response times can vary via this platform depending on staff availability and working hours. We always aim to respond as quickly as possible, and appreciate your patience with us whilst we offer help.
Wishing you all the best! 🌞
Hi, whilst I appreciate that, it doesn’t explain why all contact has stopped. The colleague would have been aware of their and their other colleagues working pattern. I’ve PM’d for an update
Did you get this resolved as I have the same problem
