Forum Discussion

EckUK1's avatar
EckUK1
Joining in
12 months ago

Can't view bills on 'My Virgin Media - Billing and Payments' page

Hello,

I notice this is a very common issue and has been for at least a few years.

I cannot access my bills after logging in. I do not get a paper bill anymore and so I need to view it online. I recently changed to a new contract said to be £39 per month but when I go to pay by card it is charging me over £80 and I already paid £84+ last month so it's not an outstanding ballance. This is why I had direct debit cancelled and chose to manually pay, VM had already overcharged before.
Anyway, the issue (for now at least) is the billing page. Can someone please get me access to this?

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Are you trying to access the bills via a web browser or via the My Virgin Media app?

    If via a browser then try the app and vice versa.

    Also if via a browser, have you tried a different browser or an incognito (private) window, or clearing the cache?

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi EckUK1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issues you're having 😔

    Regarding the billing page, please answer the questions asked by newapollo at your earliest convenience.

    As for the amounts showing on your bills, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel