Can't register, no call back, installation delayed
Hi there,
I ordered the Big Bundle (TV and Broadband) yesterday, choosing VM as it offered the 16th as an installation date. I've just moved into a new flat I really need internet as I work from home.
I received an email today from VM saying it would now be installed on the 22nd. If i would have known that, I'd have gone with Sky or EE. I simply cannot wait that long and feel lied to.
I have been sent a 'contract summary' but no account number, which makes getting in touch with VM very hard. I cannot open an account online, and spoke to five different people on the phone who struggled to locate my account. I have tried to use the virtual messaging agent, and when it offers Whatsapp as an option, I share my number and the chat closes and I do not get a Whatsapp.
How do I get in touch with Virgin about my case? This is all leaving a really bad impression. Is there an email I can try? How can I speak to someone who understands me?