Cant Pay My Bill

I've lodged 2 complaints and have been trying to talk to a person for over a week. I cannot pay my bills because the account logs me in to my old house details and final bill. I am being threatened by VM to cut off my services and have late fees on my account

I need to talk to some-one to be able to sort this out because i am stuck in a loop and as soon as my internet is cut off i have no chance 

worst customer service i have ever experienced currently