Forum Discussion

jrob1's avatar
jrob1
Settling in
2 days ago

Can't login to my Virgin Media Account

I followed the instructions to merge my VM account with O2 through the new registration method and I haven't been able to log into my account since, this was two weeks ago. 

I asked for help through online chat, that did nothing

I have reset me browser cache, tried multiple devices, browsers, incognito mode and still nothing. 

 

account
complaint

8 Replies

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 hours ago

      Do you get the same error when attempting to sign in on another browser or device? 

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 days ago

    Hi jrob1 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the problem you're having 😔

    What stage are you able to get up to exactly when trying to sign in here? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • jrob1's avatar
      jrob1
      Settling in
      24 hours ago

      It loops around and returns me back to that same page without signing me in. 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        21 hours ago

        Hi jrob1, thank you for your response. 

        Which screen are you able to get up to before being returned back?

        Regards,
        Daniel