Forum Discussion

avi10's avatar
avi10
Just joined
16 hours ago

Can't login to my account to manage settings or view contract details

I just joined VM broadband, and registered on VM website and app. But every time I try to login I get the following error message shown :

I see other people have also reported same fault. It is pathetic that there is no email to contact VM either you do by chat or here in community forum. 

 

To VM if you can't resolve this issue within 48 hours, then I will cancel my account as I am still in the 14 day period. 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi avi10, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with logging in to My VM. Can you please try refreshing the cache and cookies on your browser to see if this helps?

    Please also make sure you have no pending system or browser updates too. 

    Let us know how things go. 

    Many thanks,