My dad can't seem to link to his Virgin Media 02 account.
We've been trying for over 2 weeks and no reply from Virgin Media.
We've created an O2 account but when we try to link to Virgin Media account, a message appears that the password isn't verified.
This making a new password? try a longer upper/lower case and numbers
We've followed all the steps and when we try to link the new Virgin Media O2 to his Virgin Media account,an error message that the password can't be verified appears. No information on to verify the email.
Forum TeamHi SS_1234
Thanks for posting and welcome to the community. Sorry to hear your Dad is having issues.
Please see here - https://www.virginmediao2.co.uk/help/identity for further help.
The link doesn't give any information on how to verify the password. We've set up a Virgin Media O2 ID but when we try to link it to the virgin media account, an error message appears stating Can't verify password??
Forum TeamHi there SS_1234 , thanks for getting back to us.
Sorry to hear that your dad still link the online accounts. And for any inconvenience this may be causing. As we'd need to speak to the account holder, we'd ask that your dad reaches out to us from his own profile. Alternatively, he can call on 0345 454 1111 from any other network. Or 150 from our landline service.
Regards
Lee_R
