Thank you so much i really appreciate that ❣️ is it a free number on mobile i can't find my account details and I forgot my password stuff now sorry i am upset and confused i really appreciate your help thank you so much 🙏
[Mod - title edited for clarity]
Hi Sharon,
Sorry to read of the issues you are having. It's best to keep everything to one thread so staff and fellow forum members can offer help and support.
I see from another post of yours (linked at the bottom of this reply that you are having payment problems and would like some support regarding coming a possible payment plan and look to see if you qualify for one on the social tarifs (Essential broadband).
Depending upon your financial circumstances you may qualify for the <Essential broadband> package with VM which would provide a low cost, low speed broadband connection. You need to be on either Pension Credit, Universal Credit, Income Support, Income-based Jobseeker’s Allowance†, Income-based Employment Support Allowance to be eligible for VM's Essential broadband packages. There's an online chat messenger on that linked page.
If you are having a problem with payments then you need to speak to the Collections team to see if they can help. Once all payments are up to date you can look at applying for the Essential broadband package providing you qualify for that tarif.
A member of the forum team may be able to ask you some question to help with your account details. You will need your telephone password (memorable word) which is usually different to your account password.
To contact Virgin then it's a free call by dialling 150 from a VM landline
YFrom any other phone you can dial 0345 454 1111 which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
https://community.virginmedia.com/blog/Digital-life/imminent-community-upgrade/5609159/replies/5621665
Hey Sharontenholme, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about what has been happening.
As mentioned above does this answer all your queries or are you still needing some support?
If you have forgot your password we get this resent out for you?
