Forum Discussion

CH1's avatar
CH1
On our wavelength
11 days ago
Solved

Can't change contact phone number on VM website account

I have tried several times to update my contact phone number on the VM website. It allows me to edit the info and save it but it reverts to the old number every time.

Can someone help to get this sorted please?

Many thanks,

Chris

  • Carley_S's avatar
    Carley_S
    10 days ago

    Thank you for joining me over private message CH1.

    Glad we've been able to look into this for you on our side and support you on this. 

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Should you need any further support, please do not hesitate to come back to us here and the Community Forums. 
     

5 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 days ago

    Hi CH1 

    Welcome to the Community Forums. 

    Sorry to hear of your concern with your contact number not being amended. 

    Do you find that if you log out of the account and back in, the change has updated at least 30 minutes after you have made the change?

    • CH1's avatar
      CH1
      On our wavelength
      11 days ago

      Hi,

      thanks for getting back to me.

      I change the number, save it and sign out and it reverts back to the old number no matter how long I leave it before signing in again.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        11 days ago

        Oh, sorry about that CH1. 

        Let's take a look to see if it's changed on our side or if this is something that needs investigating further. 

        Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

         

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 days ago

    Thank you for joining me over private message CH1.

    Glad we've been able to look into this for you on our side and support you on this. 

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Should you need any further support, please do not hesitate to come back to us here and the Community Forums. 
     

  • CH1's avatar
    CH1
    On our wavelength
    10 days ago

    Thanks again for all your help.