Hi, Unable to login to my VM account. So, I tried resetting my password, but keep getting the following message - 'Please ensure you provide the email address you use to sign in to My Virgin Media'. Never had a problem before logging in using the @ntlworld.com.
Anyone from VM who can assist via PM, would be appreciated
All sorted, thanks to Molly_T for help and patience.
Hi All 👋 Just returning to this public thread to keep things updated.
Thanks to Sgt_Bilko99 for PMing with me ✉ - I'm glad to report we were able to confirm the details needed to check things over from our side, and it's now confirmed as all sorted. Glad to hear the access was restored!
Just let us know if there are any further issues. Wishing you all the best! 🌞
All sorted, thanks to Molly_T for help and patience.
@Molly_T, trying to send PM, but doesn't seem to be going through.
PM now going through.
Hi Sgt_Bilko99 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear these concerns about accessing your My VM 👉 virg.in/myVM account!
For every @ntlworld.com account you should have a non ntlworld / virginmedia / Blueyonder email address which you use to log into My VM for a second layer of security.
We would need to check your My VM account and email inboxes are all provisioned and set up correctly. I will do this by confirming a few details via PM and offering further support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime! 🌞
