Forum Discussion

johnwilcock15's avatar
johnwilcock15
Settling in
7 days ago

Can't access My VM Account Settings

Trying to link up my VM Account to the VMO2 IDm, and get the following error:

"We’ve found your Virgin Media account. However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer."

I understand people have had the same issue too. As a new customer, this has been quite frustrating to not yet see a solution. Appreciate any help.

Broadband

2 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    6 days ago

    Hello johnwilcock15.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with accessing your online account. 
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L