Anishp98
2 months agoTuning in
Cannot switch off paper billing
Hi,
I have tried to switch off paper billing both via the website and app but cannot seem to get anywhere.
I took out a new contract last April and told them to switch it off then but have still need charged every month since. I called today and the lady struggled to give me instructions of how to switch it off as well
it's clear it’s incredibly vague purposefully, I’m very frustrated at this especially considering when I took at my new contract, I said to turn off the paper billing.
i would appreciate if anyone can give me clear and concise instructions of how to do this.