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Anishp98's avatar
Anishp98
Tuning in
2 months ago

Cannot switch off paper billing

Hi,

I have tried to switch off paper billing both via the website and app but cannot seem to get anywhere. 

I took out a new contract last April and told them to switch it off then but have still need charged every month since. I called today and the lady struggled to give me instructions of how to switch it off as well

it's clear it’s incredibly vague purposefully, I’m very frustrated at this especially considering when I took at my new contract, I said to turn off the paper billing.

i would appreciate if anyone can give me clear and concise instructions of how to do this.

complaint

1 Reply

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Anishp98,

    Sorry to hear you're still receiving paper bills after asking to be switched to receiving them via email, we appreciate you letting us know via the forums and we're happy to help.

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.