Forum Discussion

Chloe2398's avatar
Chloe2398
Settling in
2 months ago

Cannot Sign into Virgin media

New customer, service set up and active.  I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email address doesn't match. I only use one personal email so this isn't possible.

Please help, Spent over 45 minutes on the phone on hold with no answer, tried the online chat and this didn't help either.

7 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Chloe2398 👋.

    Thanks for reaching out to us, sorry to hear you are facing login issues, so that we can assist we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • davidt4's avatar
      davidt4
      Settling in
      31 days ago

      Also having this same issue, could I get some assistance please 

      • JusttTokyo's avatar
        JusttTokyo
        Settling in
        31 days ago

        Create a vm account on bing I recently had the same issue then it allows u to link

    • Redis's avatar
      Redis
      On our wavelength
      30 days ago

      Hi Sabrina,

      I am having the same issue, could I please get help on this  please?

      Ismail

  • JusttTokyo's avatar
    JusttTokyo
    Settling in
    31 days ago

    Hey, I had this issue too, however if you create a virgin media account on bing (yes bing) then u are able to link ur vm account 

  • Salwa1's avatar
    Salwa1
    Just joined
    31 days ago

    Hi, I have the same issue. Can I please get some assistance. Thanks. 

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Salwa1 & Redis 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with your email and online accounts. We have found that this method by another Community member (LEDGE) has been helping. 

    👉 Resolution.

    If you are still facing any issues after this method come back to me.