Forum Discussion

Chloe2398's avatar
Chloe2398
Settling in
3 days ago

Cannot Sign into Virgin media

New customer, service set up and active.  I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email address doesn't match. I only use one personal email so this isn't possible.

Please help, Spent over 45 minutes on the phone on hold with no answer, tried the online chat and this didn't help either.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Chloe2398 👋.

    Thanks for reaching out to us, sorry to hear you are facing login issues, so that we can assist we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina