Cannot sign in to my Virgin media account For a month now .wish to complain

Not paying your bill, in the hope of initiating some help from VM, never works out in the way the customer hopes for based on many similar past topics on here.

All it does is kick start VM's debt recovery processes which can start with late payment fees and, ultimately, end up with a trashed credit history and debt collectors at the door. These processes are automated so there will not be anyone at VM who will pick up the phone to contact you as a result of your bill being unpaid.

Presumably you are locked out of 'My Virgin Media' as a result of the single sign on fiasco and you do not want to link to O2 as you are not an O2 customer.

Is it just access to My VM you have lost or have you also lost access to an email mailbox as well?

A VM person will reply here eventually (typically a few days) but the high volume of similar topics might mean they take a bit longer.

I've never been able to log into my account for the whole 18 months I've had their broadband and now I've come to cancel but because I contacted them 31 days before the end of my contract rather than 30 they've said I've cancelled early and will charge me for this. Only reason I called the day early was because it was my mum's funeral and I don't think it's really appropriate to expect me to call them and put the funeral on hold just so I can cancel on a set day. Maybe people should speak to their parents about being more considerate about when they die. Such a vile disgusting company and attitude from their staff. Karma comes back on you ten fold

Hi EmmayC 

Thanks for posting and welcome to the community. Sorry to hear you've got a log in issue. I'll send you a PM now to help with this. 

Best wishes.