Forum Discussion

ChrissieBrox's avatar
ChrissieBrox
Settling in
2 days ago

Cannot set up new account

Hi All, like many others, I am a new customer, signed up yesterday and received all the confirmation emails to my correct email address but when I try to register my account and link the virgin media and o2 accounts it claims my emails don’t match. Not a very good first impression I must say. If it doesn’t get resolved soon I can see a lot of us newbies cancelling. Never had this problem with Sky. Why doesn’t Virgin Media make a public statement to everyone explaining why and what they’re doing about it? Very poor customer service.

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi ChrissieBrox 

    Welcome to our forums, and thank you for your first post. Sorry to hear you have been having issues when trying to create an account. We truly want to do our best to help from here. 

    We were having an issue with the VMO2 login earlier this week; however, this issue has been resolved now. In your case, generally, you may have issues setting up your account if you have not yet installed. This is because, essentially, you do not have services to reflect in an online account. We would advise waiting until you have been installed and then trying to register again. If you still have issues, please let us know, and we will take further steps to help.

    Thanks,