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DougieB's avatar
DougieB
Joining in
2 months ago

Cannot gain access to account and partner can’t access emails

Hi, am the account holder. i have been having lots of issues for quite a while accessing my account. In fact i cant access it anymore. i have tried and and tried but it wont link my account no matter how many times. My partner can no longer access her emails as it is asking for a passsword. the password we had doesnt work anymore and we cant generate a new password for her to gain access to her personal emails. i have raised an IT ticket for the 2nd time and was supposed to get a call with 3-5 days to resolve this issue. I have not heard anything back and we are going on holiday and it’s of upmost importance my partner can get her emails. This has been ongoing a couple of months now that i cant  access my account and nearly a month my partner cant get her email on her phone. We are at our wits end and disappointed we have had no communication from virgin media regarding our IT ticket. 

Is anyone in the same boat as we seriously need this resolved. 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DougieB 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties accessing your email account, and experience getting this sorted. 

    We need to make sure you have a VMO2 ID correctly set up so that you can access the email account via our online portal 👉

    There's some general help information here 👉 https://www.virginmedia.com/support/help/virgin-media-login 

    I will also send you a PM to confirm a few account details and take a closer look at what's happening, and how we can get this resolved. Please keep an eye on your Inbox 📩 in the top right corner of the page. 
    We can return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞