Cannot change virgin02 login address

Hi Beharrold,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with changing your login, have you been through the help here

Alex_Rm

Have tried all the help. Been waiting over a week for it team to contact me, have tried 2 chats last one said would be resolved in 3 to 5 days. That was a week ago. 
I can access my email through web mail but need a password to use email on I phone.

Hi Tom, I have followed the help and it doesn’t work

What I have done is;

1. go into security and edit and add new gmail account
2. get verification email and verify it ok
3. then get another email to verify 
4. verify and get message link not valid

i have done this several times

thanks

brian

Sorry  what I want to do is change my Virgin02 login from a blueyonder address to a gmail address.

then set up my email password to my blueyonder account so I can access on iPhone and not just using webmail.