Forum Discussion

stevedavies's avatar
stevedavies
Tuning in
3 months ago

Cannot access new account - Move and Transfer request

I recently moved house and did a cross franchise move.

When I log into My Virgin Media (both online and in the app) it shows my old account details from the old account number/area. I called Virgin and they advised to register using a different email address however I do not want to do this and would prefer to maintain my existing email address.

Reading other similar posts it appears that a Move and Transfer of the online account is required. Please can a member of the Forum Team contact me via PM to initiate this?

1 Reply

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    3 months ago

    Hi stevedavies thanks for posting and welcome back you our community.

    Sorry to hear you've been unable to access your online account with your preferred email address. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R