Cannot access email address used to register so cannot access account !! HELP !!
Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it.
We've been with virgin nearly 20 years I think so the original email address used to set up online services is very old. An old blueyonder one. I dont have access to this email anymore.
I can't access my virgin media as I can't do a password change. (The email is sent to the inactive email address) I can't log on using account number and area code as the system says "we've found you, your user name is blahblahblah@blueyonder.
I can't speak to anyone because I don't know my memorable word. Every couple of years I try and get it sorted but run into brick walls.
I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get a password reset and upgrade my package, set up a new direct debit etc.
Please please help. Many thanks in advance, Neil