cancelling

It sounds like you're having a frustrating time trying to cancel your contract. Here's a draft of an email that you might find helpful to send to Virgin Media:

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**Subject: Urgent Request to Cancel Contract**

Dear Sir/Madam,

I am writing to formally request the cancellation of my contract with Virgin Media. I have already notified the advisor Rashmi through the chat service, who informed me that I would be put through to someone who could help with my cancellation. This conversation occurred at 5:30 PM, and I was given an estimated wait time of 46 minutes. 

However, as of 8:50 PM, I am still waiting for a response and have received no further assistance. I have saved the chat transcript and can provide it if necessary.

I am extremely disappointed with the level of customer service I have experienced. I wish to cancel my contract as I am still within the allowed timeframe.

I expect prompt action on this matter and confirmation of my contract cancellation at the earliest opportunity.

Thank you for your attention to this matter.

Sincerely,  
(Your Name)

Hey amiey786, thank you for reaching out and I am sorry to hear about this.

Sometimes there may be a little que before you get through to us which we are sorry about.

Again this community is not an instant response and we aim to reply when we can.

If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to 07803089684 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

I can also see you've spoke to us this post, I hope the team have managed to help.