Forum Discussion

mattlfcx6's avatar
mattlfcx6
Tuning in
5 months ago

Cancelling VM

I am considering cancelling my package and going onto Sky because I can get a cheaper deal with Sky for what I want. Therefore I want to know how long everything from VM is cut off from my time of cancelling so I can get the transition period to Sky as close as possible to the VM disconnection.

 

  • goslow's avatar
    goslow
    5 months ago

    You need to give VM 30 days notice to cancel. If your disconnection date falls within a minimum term period, VM may charge you early disconnection fees.

    Usual advice on here is to try to overlap the two services if feasible/affordable for you to do so. This means that you have VM to still fall back on if there is a delay installing Sky and you can also evaluate Sky within your 14 day cooling off period and still have VM to fall back on if Sky turns out not to be suitable for you.

  • goslow's avatar
    goslow
    Alessandro Volta
    5 months ago

    You need to give VM 30 days notice to cancel. If your disconnection date falls within a minimum term period, VM may charge you early disconnection fees.

    Usual advice on here is to try to overlap the two services if feasible/affordable for you to do so. This means that you have VM to still fall back on if there is a delay installing Sky and you can also evaluate Sky within your 14 day cooling off period and still have VM to fall back on if Sky turns out not to be suitable for you.

  • Martin_N's avatar
    Martin_N
    Forum Team
    5 months ago

    Hi mattlfcx6,

    Thank you for your post. We're sorry to hear you're looking to cancel. 

    To confirm, have you spoken with our Retention's team regarding available offers?

    ^Martin

  • mattlfcx6's avatar
    mattlfcx6
    Tuning in
    5 months ago

    My contract is up for renewal in December 2024

    I Contacted the VM team about a recontract and was given a price which will be nearly £10.00

    more what I am paying now and I could get a deal with Sky for much less than this and with more tv channels etc

    • Martin_N's avatar
      Martin_N
      Forum Team
      5 months ago

      Thank you for that information. The team would only be able to provide what they have available. 

      Did you submit your cancellation request with the team?

      ^Martin

      • Martin_N's avatar
        Martin_N
        Forum Team
        5 months ago

        Okay mattlfcx6, we are continually reviewing our available deals and offers so it maybe worth checking back when you can with the team to see what else is available. 

        ^Martin