Will86
4 months agoJoining in
Cancelling Account and going with a Different Provider
Called Virgin Media on the 21st January to sign up to the 1Gig Broadband as I couldn't order online as the only option was a self install, and Virgin Media cables had been removed from the garden. I explained this to the Virgin agent who said that this is fine, and he could book me in for a full install on Thursday 23rd which I accepted. Engineer turned up and said there is no cables, so he couldn't install broadband, and said he would need to rebook for the 6th Feb, so because of the messing around after explaining this I want to cancel, and go else where. I called this morning was put on hold and said all cancelled I should receive an email no email has come through and it still says installation due on the 6th Feb.