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Will86's avatar
Will86
Joining in
4 months ago

Cancelling Account and going with a Different Provider

Called Virgin Media on the 21st January to sign up to the 1Gig Broadband as I couldn't order online as the only option was a self install, and Virgin Media cables had been removed from the garden.  I explained this to the Virgin agent who said that this is fine, and he could book me in for a full install on Thursday 23rd which I accepted.  Engineer turned up and said there is no cables, so he couldn't install broadband, and said he would need to rebook for the 6th Feb, so because of the messing around after explaining this I want to cancel, and go else where.  I called this morning was put on hold and said all cancelled I should receive an email no email has come through and it still says installation due on the 6th Feb.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Will86, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there was a mix up with your install resulting in your experiencing a delay and as a result, means you're cancelling. This is something we can certainly check to ensure it's been actioned for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Many thanks,