Forum Discussion

LeeVousden's avatar
LeeVousden
On our wavelength
11 months ago

Cancelled service not cancelled on my bill

Dear Virgin Team

On 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.

Can you investigate and confirm it's been cancelled and you will reimburse me?

Lee

cancelled service
kidspick
  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Lee,

    You will probably find that you still have access to the Kids channels. The Kids Pack (channels) are on a 30-day rolling contract, so you would generally need to give 30 days notice to remove that add on.

  • John_GS's avatar
    John_GS
    Forum Team
    11 months ago

    Hi LeeVousden 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of the billing dispute. I'll send you a PM now.