Forum Discussion

rafalombardo's avatar
rafalombardo
Tuning in
2 years ago

Cancelled my contract and received the disconnection confirmation. Now I have received a new bill.

Hi there,

I cancelled my broadband contract on time before the end date of the contract period on the 8th of December. I received the disconnection confirmation email and my last bill for £0.00, until here all was good. Now in January, I have just received a new bill for an unsolicited new contract from the 8th of December for the amount of £93.50! A contract that has never been discussed by any means, I haven't even picked up the calls from their telemarketing team.

How is this even possible? I am trying to speak with an agent but it's impossible to get through a real person. Has someone been in this situation? What's the quickest way to solve this? Thanks!

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi rafalombardo,

    Thanks for your post and welcome back to the community.

    Sincere apologies for any issues faced with your package, whilst we don't deal with disconnections as such from this platform, to investigate this please expect a PM from myself.

    The message will appear within the envelope icon.

    Regards,