Forum Discussion

drylaw's avatar
drylaw
Just joined
3 hours ago

Cancelled and transferred to another provider but still being charged

I left Virgin on 31stJuly. i transferred to another provider I was out of contract and gave 1 month's notice.  But they have nonetheless been sending me demands for money (luckily I expected them to be useless so I'd cancelled the DD mandate, .i paid a request for payment wich i knew i would have but have now recieved info saying thank you for the new package and a bill 

 I have tried  of contacting them. not able to phone during the day so have tried chat over several nights please see below screen shot its the same every day  

How do I get Virgin to actually close my account and stop charging me?

please help

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 hours ago

    How did you give notice and do you have evidence of it? 

    • drylaw's avatar
      drylaw
      Just joined
      3 hours ago

      i did the chat thing where they were trying to persuade me to to stay but they still couldnt give me the same deal as new provider to they said they couldnt match told them new provider would be installing on the date above asked what i needed to do as was told nothing else as they had all the  info needed asked about the box and was told if they wanted it back they woulod be in touch

      i also never changed my package 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        2 hours ago

        Sounds very like they didn't record it as a definite instruction to cancel. You'll need to make a formal complaint, and if necessary request a recording of the conversation. 

        If you are within 14 days of the new contract, cancel it in writing. 

        Cancelling the DD is not wise because they will put a default on your credit record.