Cancellation

30 days notice to VM is required but, if you use the One Touch Switch process, the notice period can possibly be truncated depending on when your new supplier can install.

Hi Laurxry 

Welcome to the Community Forums. 
Sorry to hear you're looking to cancel your services. 
We require a 30-day disconnection notice when cancelling an account. You can find more information here should you need. 
Alternatively, you can use the One Touch Switch process to switch your provider. This process allows for a much smoother transition between providers, with little to no service gaps. If you know which deal you want with the new provider, you can sign up with that, choosing to switch using One Touch Switch. Your new provider will then arrange your installation and disconnection of broadband and landline services only. 
Ensure you're choosing a date of installation after your contract ends with us to save from any early disconnection fees. You can find out more about One Touch Switch here.