Cancellation
Can anyone help me please. I gave my cancellation notice as I couldn't afford the large increase and offers were still over £100. I was hoping that I would get a call from retentions but I have not received any. My circumstances have changed and I tried one last time to get a better offer for a basic package instead of all singing and dancing which i had before cancelling. Been quoted £69 for the basic of basic (tv, internet)! Whilst on I said I couldn't understand why retentions hadn't tried to keep my business. The gentleman said it is because I will not accept marketing. At the beginning of cancelling I did tick the box to say opt in to marketing but it said at top I had opted out so I unticked it! I asked the gentleman to opt me back in but he said I'm probably too late now (contract ends sunday). I'm really angry and frustrated with myself. I've checked online and it's still showing without a tick to opt me in but the gentleman said he had done it. Am I too late or has anyone got an up to date retentions number 😢 I know its my own fault for cancelling but I physically cannot afford the offers. Thank you everyone.