Hi
I attempted to cancel my contract today via chat. I got as far as being told the cancellation fee when I was cut off. I tried again, got cut off again during a 20 minute wait. How can I find out if my request has been completed or not?
many thanks
Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110
Forum TeamHi andiesue, thank you for your post.
We're sorry to hear you intend to leave us and about the problems you've been having when trying to cancel your contract 😔
I can see you've spoken to the team since you posted. Have you now received clarification on this matter?
Please pop back to us at your earliest convenience.
Regards,
Daniel
