Forum Discussion

DannyMag's avatar
DannyMag
Joining in
9 months ago

Cancellation

Hi, my virgin media services are due to be cancelled today but I haven't heard anything. Can someone check this is happening. I have the transcript of my conversation and it definitely should be cancelled today Thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 months ago

    VM Mods can tale up to a couple of days to respond to posts on this Community Forum.  If you need an answer today, you will need to phone in.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    Hi DannyMag

    Once you've given your 30 days cancellation notice the services can disconnected at any time up until midnight on the termination day. You may find that your services may be cut off separately on that date ie the TV may continue working after the phone/broadband has ceased working, but they should all cease working by midnight.

  • John_GS's avatar
    John_GS
    Forum Team
    9 months ago

    Hi DannyMag 

    Thanks for posting and welcome back to the community.

    I'll send you a PM now to assist further.

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi DannyMag 

    Thanks for joining me on PM and allowing me to sort this for you.

    Please do pop back to the community should you ever need further help.