Forum Discussion

Mikeys's avatar
Mikeys
On our wavelength
2 years ago

Cancellation via online account management - removed?

I was able to cancel my account via the online account management last year, I went for this option in the end as I wasted over two hours with someone trying to build me a package.  My TV is with Sky and over double the the contract price, err no thanks.  I cancelled online and things moved on from there.  I'm back with Virgin after a call from a UK based customer service/retentions member and my renewal was cheaper than my original contract.  Why the son and dance, as soon as an alt net arrives in my area I'll be done with this dance.

Anyway, has the option been removed as a family member is facing the same, she tries to call and such.  Why is it so difficult?  When I left Vodafone for O2 (big mistake).  It was done in about 10 minutes with a polite phone call.

If the new process is to speak to someone / message, then I'll go round have her authrise me speak on her belhalf and then basically just say NO NO NO NO NO

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Mikeys thanks for your post although we're sorry to hear of the concerns you've raised here.

    All of our methods to speak to us about cancelling services can be found here.

    Unfortunately, cancelling via your My Virgin Media account is not on this list but we do hope this helps.

    If you need any further assistance then please don't hesitate to let us know.

    Many thanks

  • Mikeys's avatar
    Mikeys
    On our wavelength
    2 years ago

    Disappointed to hear you removed it, so instead you make it more song and dance challenging.  She was pushed for various packages all more expensive than a new customer deal, so I told her to leave and that's what she's doing.

    Now looking at Sky and other providers.

    Why can't you just set a price and leave it at that, if it means a slight raise, but all customers pay the same price then please do it.  I was with Vodafone for a number of years for their broadband and price stayed the same near enough for 3 years, even outside of contract.

    Toob will be in my area by the time my contract expires and I will NOT be staying with Virgin.  Service has worked perfectly, but I'm not doing this dance / contract negotiation every time.  I worked for ntl years ago, it was a terrible company then, nothing changed then.

    When I call time it'll be a letter as believe that is the only way to guarantee the cancellation is processed correctly.