Cancellation via online account management - removed?
I was able to cancel my account via the online account management last year, I went for this option in the end as I wasted over two hours with someone trying to build me a package. My TV is with Sky and over double the the contract price, err no thanks. I cancelled online and things moved on from there. I'm back with Virgin after a call from a UK based customer service/retentions member and my renewal was cheaper than my original contract. Why the son and dance, as soon as an alt net arrives in my area I'll be done with this dance.
Anyway, has the option been removed as a family member is facing the same, she tries to call and such. Why is it so difficult? When I left Vodafone for O2 (big mistake). It was done in about 10 minutes with a polite phone call.
If the new process is to speak to someone / message, then I'll go round have her authrise me speak on her belhalf and then basically just say NO NO NO NO NO