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Jimjams1's avatar
Jimjams1
Joining in
2 years ago

Cancellation refund

I recently cancelled my service due to the price increase. I was told I would get a refund of overpayment in March but have not received itโ€ฆ.anyone have similar and how did it get resolved??

1 Reply

  • Hi Jimjams1 ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    We're sorry to hear you haven't received the refund you were expecting ๐Ÿ˜”

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel