VM continues to bill you on the normal schedule right up until the day you are disconnected.
When is your direct debit date for the 28 Nov to 27 Dec 2024 bill?
Returns box finally turned up on Christmas Eve afternoon after several weeks delay. Virgin started chasing me yesterday (Boxing Day) by text and email to return the kit.
Packed it up, have just walked to my nearest Yodel shop with the heavy box. They won't take it - say they can't take any Yodel parcels because there are no drivers collecting, no idea when they'll be able to. So I've had to bring the heavy parcel back home again.
Okay Virgin Media, so what do I do now?
What I really wanted to do was dump it somewhere rather than carry it back home, not knowing when I will ever be able to get rid of it! Perhaps that's part of your cancellation process - make it so difficult for people to send stuff back that they give up and bin it, then you charge them for it.
But I didn't, I've still got it. So could you please tell me how I can arrange to have it collected. It is not reasonable or acceptable for me to be expected to keep taking it to the Yodel shop in the hope they'll eventually take it, all the while being chased by Virgin for not having sent it back.
Hello tigger137, Welcome back! There was an issue with Yodel before Christmas, but things are back to normal now. I can check your account regarding the charges if you like. I’ll need to send you a private message for security. Please check the logo at the top right of your screen. Gareth_L
