Forum Discussion

jsampson's avatar
jsampson
On our wavelength
2 years ago

Cancellation of cancellation

In December I decided to change my broadband to Vodafone but then for various reasons changed my mind, and cancelled (as I thought) my cancellation of Virgin broadband. Today I have received an email from Virgin which seems to indicate that they are going ahead with the shutdown. Virgin doesn't like hearing from its customers so there may need to be a struggle.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi jsampson 👋.

    Thanks for reaching back out to us, apologies for the issues that you are having with service provider. I can see you have reached out to our contact team, can I ask has this now been resolved?

    Sabrina