Cancellation hassle

Question

Spent over two hours yesterday trying to cancel my broadband account. Finally get through to someone who didn't hang up one or tell they can't deal with it and they assure me that I will get an email to confirming my cancellation.

Imagine my surprise when I receive two emails today to let me know that my account it is still going ahead.

I want to cancel this why do you make it so difficult!

Cardiffman282 · Answer

Please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110

Ayisha_B · Answer

Hi Otters1 👋
Welcome to our Community Forums and thanks for your post.
I am sorry this has been your experience and it is a shame to hear you are leaving us.
I'm going to pop you a PM 📩 so I can look into this for you.
Speak soon!

Ayisha_B · Answer

Thanks for your time via PM Otters1&nbsp;
Your install was cancelled as requested.&nbsp;
We're sorry you've left us but wishing you the best with your new provider!

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