Cancellation confirmed, but new bill after closing bill received
I'm at a loss of what to do, as I've contacted every avenue of Virgin Media (including now sending a letter!!!).
My cancellation was confirmed for 30th September. I have the email to confirm, and when I follow the link in the disconnection email, it still says I'm due to disconnect tomorrow (that is correct).
My 'Closing bill' was just a normal bill, until the middle of October. But fine, whatever, I don't have time to keep trying to get answers from Virgin Media. So I paid. But now I have received a new bill for the next period (middle of October to the middle of November). I will obviously not pay this, but really not keen on being chased by debt collectors, which I'm sure VM will sort...
I've tried calling. I've tried the chat which then sent me to Whatsapp which has been unanswered for 6 days and counting. I've written a letter. What do I do? I don't even live at the address (or even in the country) anymore. I really don't have time to do all this **bleep**.