I have phone and cancelled my services today, the lady said my last day will be the 2nd Sept only because I asked. She don't go me any incline she actually cancelled my services and I have had no confirmation nor any instructions on how to return the hardware. I about pf contract and paying over the odds so I don't want any delay on the matter. Please advise. I called approximately 9:10 this morning.
Hi Claire 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear this feedback about your experience cancelling your services, and your concerns about getting your equipment returned to us upon disconnection.
You can find all the information you may need about leaving our services here 👉 https://www.virginmedia.com/help/leaving
Your final bill here 👉 https://www.virginmedia.com/support/help/billing-and-payment/bill-explainer/my-final-bill-explainer
And returning your equipment here 👉 https://www.virginmedia.com/help/return-or-recycle-equipment - With returning the equipment, we automatically send you out returns packaging upon the disconnection of your services, to the home address listed on the account (unless otherwise specified). If you need us to send the packaging to an alternative address please just let us know!
We can also just double check that the disconnection is set and going ahead on the date as expected, but we will need to confirm a few account details via PM to do so. I will send you one over now - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
