Cancellation Advise

Thanks for the advice.  There is a competitor here that is much cheaper and I have read good things about.  They will handle it for you, but that seems to have pitfalls.  Its a pity really.  Virgin have increased their charges year on year and renewell upon renewell.  On top of that their customer service is a disgrace.  An issue I had in October where I needed a new router put the final nails in the coffin.  I was just lied to continually.  

I would suggest giving 30 days notice, that way it should be possible to overlap your new broadband and VM connection in case of delays or unsatisfactory performance with the new ISP.

One Touch Switching is still in it's infancy and there are still too many pitfalls with all ISP's when using this method. Since it was introduced there have been half a million switches (around 1.4% of UK broadband homes), however there have been too many failed matches when starting a switching order. The largest reason for a failed match accounting for 40% of the failed matches is no customers found at that location. 

There's an article regarding this on https://www.thinkbroadband.com/news/10529-half-a-million-switches-so-far-using-one-touch-switching

There's also a detailed powerpoint presentation from totsco showing reasons for the failures such as missing or invalid switch references, the account had already been cancelled, switch order reference never raised or no longer available.

https://totsco.org.uk/wp-content/uploads/2025/02/OTS-Message-Data-Jan-2025.pdf

In a recent topic, I listed some of the pros/cons of OTS vs arranging the switchover to a new supplier yourself.

https://community.virginmedia.com/discussions/chatter/current-contract/5612605/replies/5612682

If you wish to arrange the cancellation yourself, with no further negotiation or discussion with VM …

You can cancel your services by post as per info below

https://www.virginmedia.com/help/leaving/

You can send your leaving request by post to:

Virgin Media, Sunderland, SR43 4AA

Use a first-class, tracked delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number. I have found that RM signed-for services are a dead loss these days and rarely get a signature so use a service that tracks and confirms delivery.

You need to complete your minimum term period before disconnection. If your disconnection happens during a minimum term period VM may charge you early disconnection fees. In a few recent topics, some unlucky customers have sent a 30 day notice letter to VM only to find the letter resulted in an immediate disconnection rather than 30 days later (due to VM's chaotic admin processes). Keep that small possibility in mind when planning your switchover process.

These days I would use the new One Touch Switching service whereby the provider that you are switching to takes on the long and sorry burden of liaising with VM on your behalf (so long as you select the OTS route with them). There is still no guarantee that weird and wonderful billing, comms, and equipment return shenanigans won't happen at VM's end mind. The 30 days notice period would indeed still be due but factor that into the OTS rather than giving it to VM directly.