Forum Discussion

DannyMag's avatar
DannyMag
Joining in
10 months ago

Cancellation - not received confirmation

Hi, I recently cancelled my virgin media services on 10th April. Should I receive a confirmation email because I haven't had one yet. I have the transcript of the conversation because I used online chat. All the termination dates and return of equipment info is in there. But like I say no email, is this normal?

Thanks 

 

 

[MOD EDIT: Subject title changed for clarity]

  • Hey there DannyMag Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the issues with the cancellation notice order.
    I will look in to this for you and confirm this.

    I will send a private message for further support. 🧾

    Kind regards,
    Ilyas.