Cancel add on
trying to cancel an add on in the app or online , with no luck , tick box wont untick
Forum Discussion
7 Replies
- Martin_N
Forum Team
Hi ant18tonia,
Thank you for your post and welcome to the community.
We're very sorry to hear you're having issues with cancelling an add on.
To confirm, is this part of a stream box?
^Martin
the 30 day rolling add ons , seems its deliberately difficult to cancel an add on , you can simple add an add on on the online account or even on the tv and when it comes to cancelling the 30 day add on its made as difficult as possible
They wont allow the removal of services online . Upgrades/paying more, no problem , a click of a button. Its a profitability thing....
Ringing up is the only way to remove services , and then they"ll want 30 days notice. They dont want downgrades made easy.
the online chat box doesnt open also , not very good having "chat to us" and its doesnt even work work also
many thanks Mr_k , yes they like to annoy happy customers and make them unhappy , when you have a 30 day rolling add on and they say you can cancel but make you spend 30 minutes - 1 hour doing it on the phone being messed around
it takes 1 second to click add on and 30 minutes to 1 hour to call and jump through hoops like a monkey to remove , sort yourselves out virgin media
Sorry to hear you feel this way ant18tonia
If this is an add-on with the Stream or Flex services, then you can cancel this via your online account. Steps on how to do this can be found here.
There is a 30-day disconnection notice, which you'll see as the status says pending removal once a cancellation has been requested.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
