Forum Discussion

Mark114's avatar
Mark114
Joining in
5 months ago

Cancel add on

Hello I am in same situation. I wanted to activate it for November then cancel. I tried to untick the add on. No joy and cannot find how to cancel. If I had know this I would have gone with another tnt option away from virgin. I then had tech issues in this app while trying to locate the way to do it. I therefore have paid into a second month and likely going into a third month for something I have not used or want now. Please advise how I can end this subscription. 

5 Replies

  • Hi Mark 👋

    A warm welcome to our Community Forums and thanks for your post. 

    Are you looking to end your TNT subscription?

    If so, I'll pop you a PM 📩 now so we can assist further.

    Thanks

    • MalcolmElmer's avatar
      MalcolmElmer
      Joining in

      I have the same problem, why is the answer to this problem kept secret, please publish the info so that others can stop wasting hours being uignored by Customer Service

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi MalcolmElmer,

        Thank you for your post and welcome to the community. 

        If you wish to cancel an add on service such as TNT Sports we can private message you and process this for you. 

        Is that something you wish to do?

        ^Martin