Cancel add on ‘Movies’
Hello
I would like to cancel the add on in my package (sky movies) how can I do that?
I’ve tried to untick the service on my account but that doesnt work.
Thank you.
Forum Discussion
Channels have to be removed by phoning up, as there is a need to check that the rest of your package or contact is not affected by the change. You have to give 30 days notice, so they will still channels will remain for a month after you cancellation.
Hi Suehelen thanks for posting and welcome to our community.
That fantastic nodrogd has given you the correct advice. Please get in touch using one of the following contact methods;
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
X - formerly Twitter: https://twitter.com/virginmediaPlease note that for the X and Facebook options, you'd need to reach out publicly, and my colleagues would then invite you to join them in a direct message.
Regards
Lee_R
Thanks Lee, will do.
Thank you, much appreciated :-)
"…there is a need to check that the rest of your package or contact is not affected by the change."
My sorry experience is that even if you add the likes of Sky Sports and TNT Sports as add on with a 30 day rolling contract, customer service will hike up the price unless you raise hell. Regarding the 30 days notice, more often than not the channels are removed with immediate effect even if you did want them for another 30 days.
Hi arrgee1991
Welcome to the Community Forums.
Sorry to hear you feel this way. Is there anything we can help with at all today? We can offer general help and support via the Community if needed.
